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Retail & Fashion

Urban Trends Boutique

Turning Chat into Checkout.

250+ Orders via WhatsApp
45% Repeat Customer Rate
Fast Catalog Loading

Client Overview

Urban Trends is a trendy clothing boutique. They have a loyal local customer base but struggled to handle orders coming in from Instagram DMs.

The Challenge

  • Manual order taking was prone to errors (wrong size/address).
  • Customers found it hard to see what was in stock.
  • Constant back-and-forth messaging just to close one sale.

The Friction

"Do you have Size M?" "Send pic?" "Price?" — The staff was spending all day answering these instead of selling.

Our Solution

WhastApp Commerce Integration.

  • WhatsApp Catalog: Uploaded their entire inventory to WhatsApp Business API.
  • Automated Ordering: Customers can browse, select size, add to cart, and send the order—all within WhatsApp.
  • Broadcast Lists: Targeted alerts for "New Arrivals" sent to VIP customers, driving instant sales.

Workflow Implemented

Broadcast Msg → Browse Catalog in App → Add to Cart → Send Order

The Results

Sales on Autopilot.

WhatsApp Catalog UI

Seamless shopping experience without a website.

Efficiency

Order processing time cut by 80%.

Customer Exp

Shoppers love the instant, app-like feel inside WhatsApp.

Direct Reach

Open rates for WhatsApp broadcasts are 90%+, far beating email.

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